Last updated: 02/01/2024
Intro
Zeely, Inc. (“Company” or “we”) welcomes you, our user (“User” or “you”). This Subscription and Refund Policy outlines the terms and conditions regarding users’ subscriptions, payments, and the possibility of refunds.
This Subscription and Refund Policy is a part of a legally binding Agreement between users and the Company along with Terms of Service, Privacy Notice for Zeely App, Privacy Notice for Zeely Website, and Cookie Policy.
Please contact us if you have any questions or comments about the Agreement.
Content
Fees
Zeely offers free and paid versions, which differ in functionality and price. You can learn more about our subscription plans and the advantages of paid functionality on Zeely website or in the Application.
The paid version is available upon payment of a subscription fee. Zeely also charges a 12% commission from the users’ advertising budget in free and paid versions (subscription fee and commission – collectively referred to as the “Fees”).
We reserve the right to change the subscription plans, commission rate and functionality available under them at any time. We may notify you of any such changes.
At our discretion, we may apply various promotional offers and discounts on our services. Detailed conditions of such offers will be indicated in the Application or on our Website.
Trial period
Users are entitled to a 7-day trial period with access to the full functionality of the paid version.
Please note that the automatic transition to a paid subscription will occur after the trial period ends according to the selected plan with the obligation to pay.
Payments terms
You must pay the chosen subscription plan’s stipulated fee to use Zeely.
The payments will be charged automatically weekly or quarterly (depending on the chosen subscription plan) on the first day of the subscription period (after the last day of the trial period if activated) until cancellation.
The renewal date of the subscription plan that stipulates a regular subscription fee withholding is the exact day of the following period of its purchase.
Zeely utilizes third-party payment services to process the Fees. The Fees paid through these services may encompass additional mandatory charges (commissions, taxes, duties, etc.), which are not incorporated into the base Fees.
When you use third-party payment services, you are subject to their rules. We are not responsible for the terms and consequences of your relationships with such payment services.
The price of Zeely’s paid subscription plans and commission rate are final and include all applicable taxes payable by the Company.
Subscription change
You can change your current subscription plan at any time in your Account settings. Note that if you downgrade your subscription plan, the current plan will no longer be available after completing the change process.
Subscription cancellation
Your subscription will automatically renew after each period unless you choose to cancel. You can cancel your subscription at any time.
Your subscription will be canceled automatically after completing the cancellation process. If you cancel your subscription, the paid subscription plan’s functionality will no longer be available.
Note that uninstalling Zeely does not result in the cancellation of your subscription.
If you purchased a subscription or enabled trial period on the App Store
You can cancel a free trial or a subscription in your Apple ID account settings. To prevent any charges for auto-renewal, ensure you cancel the subscription at least 24 hours before the conclusion of the free trial or the ongoing subscription period.
If you purchased a subscription or enabled trial period on the Google Play
You can cancel a free trial or a subscription in your Google Play account settings. To prevent any charges for auto-renewal, ensure you cancel the subscription at least 24 hours before the conclusion of the free trial or the ongoing subscription period.
If you purchased a subscription or enabled trial period on the Website
You can cancel a free trial or a subscription in your Account settings in the Application or by contacting our support service with the request. To prevent any charges for auto-renewal, ensure you cancel the subscription at least 24 hours before the conclusion of the free trial or the ongoing subscription period.
Refunds
Payments made under these Terms are not subject to a refund.
We may review your specific case, reserving the right to make a final decision on the possibility of a refund. Please contact us and describe your issue.